Refund policy

30-Night trial

We offer a 30 night trial of our bamboo bedding set. If for any reason within 30 days you wish to return the item please contact us on info@slothlondon.co.uk. We will provide you with a return address to send your item. We recommend using a tracked service as we cannot accept liability for items that were lost in transit. Items sent back to us without first requesting a return will not be accepted. 

The trial is only valid for one bedding set per customer. Product must be returned in the original packaging. We cannot accept returns where the product has been damaged due to not using the original packaging.

Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We can only accept items that have been unused, unopened and in the original packaging. If your item has a fault, please report this to us within 30 days using the email address below and we will process a refund or exchange.

You will need the receipt or proof of purchase.

To start a return, you can contact us at info@slothlondon.co.uk. If your return is accepted, you will need to organise the return of your item in the original packaging to the return address provided. We recommend using a tracked service as we cannot accept liability for items that were lost in transit. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@slothlondon.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.